Afraid of shopping online with us?
You shouldn't be, COEM Audio Australia is a registered business located in sunny Queensland. We have a physical showroom located in Brisbane CBD and welcome any visitors.
For residents of Brisbane, we encourage you to take up our personalised in-home demonstration offer. This gives you the chance to listen to the products in the comfort of your own home. No other specialist Hi-Fi dealers can offer this, this separates us from the traditional Hi-Fi shops.
For residents outside of Brisbane, we do offer a 30-day money back satisfaction guarantee. This gives you the opportunity to try the products in your own home before you buy.
- Trial period is limited to 30 days, from invoice date
- It is the customers responsibility to notify us if the goods are to be returned
- Returned goods must be in AS NEW condition
- Refund is minus any shipping costs or payment surcharges
- Return shipping is borne by the customer
- Warranty conditions are as normal
- Trial period is not available for Lay-By purchases
- Display Stock / Trade-Ins / Clearance Items are not valid for the 30-day trial period
- Custom one-off products are not valid for 30-day trial period
If you goods are returned in a unsatisfactory condition, we reserve the rights to decline any refunds and goods will be shipped back to the customer.
If you have any questions regarding these offers, please don’t hesitate to contact us.